Refund & Cancellation Policy

1. Scope

This policy applies to marketplace orders, delivery requests, service bookings, food orders, moving jobs, and other transactions placed through Apna Kaam.

2. Customer Cancellations

• Customers may cancel before a partner accepts the request without penalty unless stated otherwise.
• After acceptance, cancellation may be limited if the rider has started, food is being prepared, goods are packed, or a service worker has travelled.
• Repeated fake orders or cancellations may lead to account limits.

3. Partner Cancellations

• Vendors, riders, drivers, loaders, and service workers must avoid unnecessary cancellations after accepting a job.
• No-show, late cancellation, or repeated rejection may affect visibility, ratings, settlement, or account status.

4. Refund Eligibility

• Refunds may be considered for wrong items, unavailable products, failed delivery, duplicate payment, cancelled online payment orders, or confirmed service failure.
• Refunds may not apply where the customer gave wrong address/details, changed mind after preparation, or damaged/used the item after receiving it.
• Food, perishable items, custom orders, and completed services may have limited refund options.

5. Returns and Evidence

Where a return or dispute is raised, the customer may need to provide photos, receipt, order number, delivery proof, chat record, or other evidence. Partners may also be asked for proof of preparation, dispatch, delivery, or service completion.

6. Refund Timeline

7. Dispute Contact

For refund or cancellation help, contact support@apnakaam.pk or contactus@apnakaam.pk with your order or booking details.