Delete your Apna Kaam account
This page explains how customers, vendors, riders, drivers and service workers can request permanent account deletion and what happens to their associated data.
Delete your account from Apna Kaam
- Open ProfileSign in to the Apna Kaam app and open your Profile.
- Open account settingsGo to Settings, then select Account.
- Select Delete AccountRead the deletion notice and confirm that you want to continue.
- Complete verificationVerify ownership using the registered mobile number, email address or the method shown in the app.
Before deletion, complete or cancel active orders, bookings and deliveries. Outstanding payments, refunds, disputes or safety investigations may need to be resolved first.
Send a deletion request by email
Send the request from your registered email address where possible. We may contact you using the registered email or mobile number to verify account ownership.
- Send toprivacy@apnakaam.pk
- Email subjectApna Kaam Account Deletion Request
- IncludeFull name, registered mobile number or email, and account type
- Account typesCustomer, Vendor / Merchant, Rider / Driver, or Service Worker
Data deleted or anonymized
After verification and completion of any required account checks, Apna Kaam will close the account and delete or anonymize personal data that is no longer needed. Some records must be retained for the periods listed below.
Deletion does not remove records that Apna Kaam is required to keep for tax, payment, fraud-prevention, identity verification, legal, safety, dispute-resolution or regulatory purposes. Retained records are kept only for the applicable period and purpose.
Data that may be retained
The following periods are taken from the applicable sections of Apna Kaam’s Combined Privacy Policy. The period depends on the account type and record category.
| Account type | Record category | Retention stated in policy |
|---|---|---|
| User / Customer | Order and transaction records | 7 years |
| User / Customer | Order-level location history | 2 years |
| User / Customer | Technical logs | 90 days |
| User / Customer | Marketing data | Until consent is withdrawn |
| Vendor / Merchant | Financial and transaction records | 7 years |
| Vendor / Merchant | CNIC and identity records | 5 years after account closure |
| Vendor / Merchant | Communication logs / system logs | 3 years / 2 years |
| Rider / Driver | Identity / financial records | 5 years after closure / 7 years |
| Rider / Driver | Trip records / raw GPS logs / penalty records | 3 years / 90 days / 3 years |
| Service Worker | Identity and background-check / financial records | 5 years after closure / 7 years |
| Service Worker | Booking records / active-booking GPS logs / penalty records | 3 years / 90 days / 3 years |
| Service Worker | Customer reviews and ratings | Permanent (part of the professional profile) |
For the complete wording and account-specific provisions, read the Combined Privacy Policy.
What happens next
Privacy-rights requests are answered within a maximum of 30 days under the policy, subject to identity verification and any lawful retention requirements.
Account deletion questions
Can I request deletion if I cannot sign in?
Yes. Email privacy@apnakaam.pk with the registered account details. Apna Kaam may ask for additional information to verify ownership.
Is uninstalling the app the same as deleting my account?
No. Removing the app from your device does not delete your account or associated data. Use the in-app deletion option or send an email request.
Can all records be deleted immediately?
No. Certain identity, transaction, payment, trip, booking, safety, dispute and legal records may be retained for the periods listed above.
Can I cancel a deletion request?
Contact the privacy team immediately. Cancellation may be possible only before the account-deletion process is completed.
Who can I contact about my request?
Email privacy@apnakaam.pk. General support is also available at support@apnakaam.pk.