How it works

A clear journey from request to completion.

Apna Kaam is being designed to keep discovery, matching, communication and progress easy to understand.

Customer journey

Three simple steps.

Choose food, shopping, a service, delivery, ride or moving support.

Add your location, details, preferred time and any relevant information.

Connect with a suitable nearby provider and follow the request status.

Smart Match

The matching approach is designed around category, location, availability and suitability.

The request starts in a clearly defined service or product category.

Relevant local shops, workers, riders or drivers are prioritised.

Profiles, ratings and service history support better choices.

Users can understand what stage their request has reached.

For each side

Search, compare, book or order, receive updates and rate the completed experience.

Manage profiles, products or services, availability, orders and bookings.

Receive suitable nearby requests, update trip status and review completed work.

Core features

Structured onboarding and document checks for eligible partners.

Important communication stays linked to the active request.

Cash and supported digital payment options based on availability.

Partners can manage when they are available to receive requests.

Performance records help encourage dependable service.

City-focused operations are planned to support onboarding and service quality.

Ready for launch updates?